Frequently Asked Questions

Everything you need to know about your Hull KR orders and gear.

How long does domestic shipping take for official merchandise?

Standard UK delivery typically takes 3-5 working days. Express options are available at checkout for supporters needing their gear ahead of match day.

Can I return a personalized replica jersey?

Unfortunately, items that have been personalized with specific names or numbers cannot be returned or exchanged unless the garment is faulty.

Do you offer international shipping for overseas fans?

Yes, we ship our official kits and training wear worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout.

How should I care for my official match kit?

To preserve the quality of the fabric and crest, we recommend washing your kit inside out at 30 degrees Celsius and avoiding the use of a tumble dryer.

What payment methods do you accept online?

We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital wallets like Apple Pay and Google Pay.

Can I collect my online order from the Sewell Group Craven Park stadium store?

Yes, we offer a Click & Collect service. You will receive an email notification as soon as your order is ready for pickup at the official club shop.